Frequently Asked Questions

 What is your refund or cancellations policy?

Team / Player Registration, Cancellations and Refunds

RB23 Hockey reserves the right to reschedule or cancel an event or session at any time due to unforeseen circumstances including but not limited to insufficient registration, weather, or referee availability. Minimum registrant requirements vary.  We strive to inform participants if an event or session must be rescheduled or canceled at least two (2) business days in advance of the scheduled date, whenever possible. If RB23  Hockey cancels an event or session, you will be given the option to transfer to a later date up to two (2) months from the original activity date or be issued a credit or a refund.

Customer Cancellation
Refund requests made more than 10 business days prior to an event or session will be subject to an administration fee of 5% of the total price. Refund requests made between 1 and 10 business days prior to a session are subject to a 20% administration fee. Alternatively, you may request that the original registration fee be applied towards a future event or session of your choice. No refunds, credits or transfers will be issued following the event or session.

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